Masaya handles guest messaging, upsells, and operations through WhatsApp — so each property earns more while you do less.
Go from signup to live concierge in under five minutes. No technical setup required.
Submit your property details through our quick onboarding form. We configure your AI concierge with check-in instructions, amenities, house rules, and local recommendations.
When guests have questions, they message your WhatsApp number. Masaya responds instantly, 24/7 — with accurate, friendly answers tailored to your property.
Smart upsells generate extra revenue. Escalation detection alerts you only when needed. Cleaning coordination runs on autopilot. You focus on hospitality.
From instant replies to revenue-generating upsells, Masaya handles the work so you can focus on growing your portfolio.
Instant WhatsApp replies to guest questions about check-in, amenities, Wi-Fi, local restaurants, and more. Available 24/7, never misses a message.
Automatically offer early check-in, late checkout, airport transfers, and local experiences. Turn every booking into additional revenue.
AI detects emergencies, damage reports, and sensitive topics automatically. You get alerted on WhatsApp only when it matters — no notification fatigue.
Automatically notify your cleaner at checkout. Track confirmation replies. Timeout alerts if no response within 30 minutes.
Six-stage automated messages from booking confirmation through checkout. Pre-arrival tips, check-in instructions, mid-stay check, and review request.
Real-time analytics on guest interactions, response times, escalations, and revenue. See exactly how your AI concierge is performing.
“Since using Masaya, I haven't had to answer a single check-in question manually. Guests love the instant replies, and I've already made back the commission through upsells. It's a no-brainer.”
No monthly fees, no setup costs. We take a small commission on the extra revenue your AI concierge generates through guest upsells.
20-30% commission on guest upsell revenue only
No credit card required. Cancel anytime.
Join hosts who save hours every week while their guests get five-star service.